Your WAN connection just went down. Power outlets were being installed near the WAN router, so you suspect the cause is that the WAN Edge router has been accidentally powered off. What is the next step to troubleshooting the outage?

Optimize your success on the FSNA Readiness Exam. Engage with flashcards and multiple choice questions, each designed with hints and explanations. Prepare thoroughly for your test and excel!

When troubleshooting, start by forming a hypothesis about what could be causing the outage and then verify it before taking action. In this scenario, the timing–power outlets going in near the WAN router–suggests the router might have been powered off, so the smart next step is to confirm whether the device is actually receiving power. Check the router’s power status (LEDs), ensure the power cable is firmly connected, and verify the outlet has power. Only after you confirm whether the suspected cause is true should you proceed with the next steps, such as restoring power, testing cables, rebooting, or replacing hardware. Jumping straight to rebooting or replacing hardware without verification can waste time and mask the real issue.